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Terms and conditions

General Terms and Conditions of Business

1. General

The Hergiswiler Glas AG online shop offers a range of products and services. Hergiswiler Glas AG provides and performs all products and services in accordance with these General Terms and Conditions of Business (GTCB) in their corresponding valid version. The GTCB describe the contractual relationship between Hergiswiler Glas AG and the online shop user and regulate the conditions for processing of orders on the Internet.

2. Orders and Conclusion of Contracts

The prices stated for our online product range are binding. A contract is thus concluded when the order is submitted. Any subsequent price changes or special promotions will not be taken into consideration.

3. Terms of Delivery

Goods are usually delivered within 3 working days of receipt of order to the delivery address stated by the customer. In the event no specific delivery address is given, delivery will be to the invoice address. Hergiswiler Glas AG will inform the customer immediately should an item not be ready for delivery. Claims for damages resulting from delayed delivery are excluded.

4. Shipping Costs

No shipping costs for a minimum order sum of CHF 150.00 or more.
Shipping costs for orders under CHF 150.00 are CHF 12.50 for A-Post (priority) shipment and CHF 9.90 for B-Post (economy) shipment. Shipment is via the Swiss Post Office.

Other countries
Shipping costs are charged in accordance with the current valid postal rates.
There may be export restrictions for goods shipped to countries outside of Switzerland and/or import duties, which will be payable by the customer. These duties vary according to the customs area. The customer is responsible for the orderly payment of any necessary customs duties or charges.

5. Terms of Payment / Late Payments

All prices are stated in Swiss Francs and include the mandatory legal rate of value added tax (VAT). The prices given in the shopping basket at the time of the order shall be definitive for the invoice sum. These prices apply both to Switzerland and also to all other countries. The items ordered must be paid for by credit card (VISA, MASTERCARD, AMEX) or at the latest 30 days following issuing of the invoice. Hergiswiler Glas AG is entitled to demand payment in advance for orders. Shipments outside of Switzerland must be paid for by credit card. In the case of late payments Hergiswiler Glas AG reserves the right to charge default interest of 5% as well as to also appoint third party companies to collect the debt.

6. Gift Vouchers

Gift vouchers are only redeemable to the amount of the printed sum or to a lower amount. The total or remaining sum may not be exchanged for cash. Gift vouchers expire 3 years after the date of issue.

7. Right of Return / Guarantee

Hergiswiler Glas AG guarantees that goods leave its warehouse in sound condition. In the event a delivered item is damaged or does not correspond to the goods ordered, then the item may be returned within 14 days of receipt. The item must be returned in the original packaging and with a copy of the invoice or delivery note.


Technical and creative deviations for engraving

Hergiswiler Glas AG expressly reserves the right to deviate from the descriptions and data provided in written and electronic documentation with regard to the material characteristics, colour, weight, dimensions, design or similar characteristics, insofar as these are reasonable for the customer. Reasonable differences may arise from manufacturing tolerances in the products that we manufacture by hand.

In order to guarantee the maximum quality, we use the high quality sand jet procedure for engraving. Small deviations in the motive, as well as in the “engraving colour” can nevertheless arise in engraved glass, for example, slight deviations from the colour displayed on the screen. This is not regarded as a defect.

Hergiswiler Glas AG reserves the right to make use of images or design ideas produced by customers for its own use and for wider distribution, unless the customer has already expressly objected to this use in the remarks when ordering.


Cancellation and return policy for engraving

In the case of orders that have been individually designed to the customer’s wishes (personalised goods), we will not accept any cancellation that we receive after the order or purchase confirmation, as the goods go into production with our confirmation.
If a cancellation is sent to us before completion of the order confirmation, the order will be cancelled without any further notice from us.


8. Alterations and Amendments

Hergiswiler Glas AG reserves the right to alter or amend these General Terms and Conditions of Business without giving any reasons. Such alterations will not apply to orders already placed. All disputes arising from use of the online store will be subject to Swiss law. The place of jurisdiction is CH-6370 Stans. In the event a provision of these General Terms and Conditions of Business should be invalid, then the remaining provisions shall remain unaffected by this.